Smart Retail

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Privacy Policy

Privacy Policy (POPIA)

This Privacy Policy explains how SmartRetail (“we”, “us”) collects, uses, shares, and protects personal information when you use this website or contact us.

1) Who we are

Responsible party: SmartRetail
Address: [Insert physical address]
Email: [Insert email]
Phone: [Insert phone]

2) What personal information we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email address, phone number

  • Business details: company name, industry, location

  • Message content: any information you include in forms or emails

  • Website usage data: IP address, device/browser info, pages visited, and similar analytics data (where enabled)

3) How we collect it

We collect information when you:

  • Fill in a contact form

  • Call us, email us, or request a demo

  • Browse the website (via cookies/analytics, where enabled)

4) Why we collect and process it

We process personal information to:

  • Respond to enquiries and provide quotes, demos, or support

  • Communicate about products/services you asked about

  • Improve website performance and user experience

  • Meet legal, regulatory, and record-keeping duties (where applicable)

POPIA requires that data subjects be told what is collected, why it’s collected, whether it’s voluntary, and how it will be used and shared.

5) Is providing information voluntary?

In most cases, yes. If you choose not to provide certain details (for example, contact details), we may not be able to respond to your request or arrange a demo.

6) Who we share information with

We may share personal information only when needed, for example with:

  • Service providers who help us run the website, email, hosting, analytics, or IT support (acting as operators)

  • Professional advisers (for example, auditors or legal advisers) when needed

  • Authorities where required by law

We do not sell personal information.

7) Cross-border transfers

If any service provider processes data outside South Africa (for example, website hosting or email systems), we will take steps to ensure appropriate protection is in place, as required by POPIA.

8) Security safeguards

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, and disclosure. No website or transmission is completely secure, so we can’t guarantee absolute security.

9) Retention

We keep personal information only as long as needed for the purposes in this policy, unless a longer period is required by law or for legitimate business records.

10) Cookies and analytics

This website may use cookies and similar tools to help the site function and to understand traffic and usage (where enabled). You can control cookies in your browser settings. Blocking cookies may affect parts of the site.

11) Your POPIA rights

Subject to POPIA, you may have the right to:

  • Ask what personal information we hold about you

  • Request correction, deletion, or updates

  • Object to certain processing in specific cases

  • Withdraw consent where processing is based on consent

POPIA also requires that people be told about their rights and how to raise a complaint.

12) Direct marketing

If we ever send direct marketing, you can ask us to stop at any time by using the contact details below. POPIA also supports complaints about unsolicited direct marketing.

13) How to contact us

For privacy questions or requests:
Email: admin@smartretail.co.za
Phone: 010 592 0052

14) Complaints

If you believe your personal information has been handled in a way that violates POPIA, you can lodge a complaint with the Information Regulator (South Africa):

15) Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated effective date.